Shipping & Delivery Policy

This Shipping and Delivery Policy explains how Stopby Hairtools Limited (“Stopby Hairtools,” “we,” “us,” or “our”) handles the dispatch, shipping, and delivery of orders placed through our website at shop.stopbyhairtools.com. This policy forms part of our Terms and Conditions, which are available on this website.

2.1 Domestic (Ghana). We deliver to all regions across Ghana, including the Greater Accra Region and all other administrative regions.

2.2 Regional (West Africa). We ship to Togo, Nigeria, Senegal, Mali, and Côte d’Ivoire. Additional regional destinations may be added from time to time and will be reflected on this website.

2.3 International. We ship internationally using recognised international carriers. Available destinations will be confirmed at the time of your order. If we are unable to ship to your location, we will notify you before processing your order.

3.1 Processing Time. All orders are dispatched within 24 to 48 hours of confirmed payment, subject to product availability. Orders are processed during regular business hours, Monday through Saturday. Orders placed on Sundays or public holidays will be processed on the next business day.

3.2 Payment Before Dispatch. All payments must be received and confirmed in full before an order is processed for dispatch. We accept payment via MTN Mobile Money (MoMo), direct bank transfer, and online payment through Hubtel.

3.3 Order Confirmation. Once your order is confirmed, it is final and cannot be modified or cancelled. Please ensure that all order details, including product selection, quantity, and delivery address, are correct before completing your purchase.

4.1 No In-House Fleet. Stopby Hairtools does not operate its own delivery fleet. All deliveries are fulfilled through third-party couriers and dispatch partners.

4.2 Accra Deliveries. For deliveries within the Accra metropolitan area, we use trusted dispatch partners with whom we have established working relationships. We will select the dispatch partner and arrange delivery on your behalf.

4.3 Deliveries Outside Accra (Domestic and Regional). For deliveries to other regions within Ghana and to our regional West African destinations, we will present available courier and delivery options for your review and selection before dispatch. Your order will not be shipped until you have consented to the delivery method and associated cost.

4.4 International Deliveries. For international shipments, we use internationally recognised shipping carriers such as DHL, FedEx, or similar services. Available carrier options and costs will be presented to you for selection and consent before dispatch.

Upon dispatch of your order, we will provide you with confirmation of handover as follows:

5.1 Tracked Shipments. For orders fulfilled through internationally recognised shipping carriers such as DHL, FedEx, or similar services, we will provide you with a shipment tracking number and carrier details so you can monitor delivery progress directly through the carrier’s website or application.

5.2 Non-Tracked Shipments. For all other orders fulfilled through local or regional couriers and dispatch partners, we will provide you with a dispatch receipt containing the driver’s name, contact telephone number, and vehicle registration number. You are responsible for using this information to follow up on the status of your delivery.

6.1 Accra Metropolitan Area. Estimated delivery within 24 to 48 hours of dispatch. Actual delivery times may vary depending on the specific location and dispatch partner availability.

6.2 Other Regions Within Ghana. Estimated delivery timeframes vary by destination and the courier selected. Delivery times will be communicated to you when delivery options are presented for your selection.

6.3 Regional (West Africa) and International. Delivery timeframes for shipments outside Ghana vary by destination country, courier, and customs processing times. Estimated timeframes will be communicated to you when delivery options are presented for your selection.

6.4 No Guaranteed Delivery Dates. Because all deliveries are handled by independent third-party couriers, Stopby Hairtools does not control and cannot guarantee specific delivery dates or transit times once an order has been handed to the courier. All delivery timeframes provided are estimates only and do not constitute a binding commitment.

7.1 Customer Responsibility. Shipping and delivery costs are paid by the customer. These costs are separate from the product price.

7.2 Cost Calculation. Shipping costs are calculated based on your delivery destination, the weight and dimensions of your order, and the courier selected.

7.3 Consent Before Dispatch. Applicable shipping charges will be displayed or communicated to you before dispatch. Your order will not be shipped until you have consented to the delivery method and cost.

Risk of loss and damage to products passes to you at the point the order is handed over to the third-party courier or dispatch partner for delivery. From that point, Stopby Hairtools is not responsible for any loss, damage, or delay that occurs during transit.

If your order does not arrive within a reasonable period after the estimated delivery timeframe, you must notify us within 14 days of the estimated delivery date by contacting us at info@stopbyhairtools.com. Upon receiving your notification, we will assist as follows:

9.1 Tracked Shipments. For orders fulfilled through internationally recognised carriers, we will cooperate with you in filing a claim with the carrier and will provide the carrier with any dispatch records, tracking data, or other documentation within our possession that supports the claim.

9.2 Non-Tracked Shipments. For orders fulfilled through local or regional couriers, we will provide you with the dispatch receipt and driver details issued at handover to support your inquiry with the courier, but we are unable to file or pursue a carrier claim where no tracking record exists.

9.3 Limitation. Stopby Hairtools’ obligation under this section is limited to the reasonable cooperation and assistance described above. We do not guarantee the outcome of any carrier claim and are not liable for the value of lost or damaged shipments once risk has passed to you under Section 8.

10.1 Customer Responsibility. For all orders shipped outside Ghana, you are solely responsible for all customs duties, import taxes, brokerage fees, and any other charges imposed by the destination country. These charges are determined by the customs authorities of the destination country and are outside the control of Stopby Hairtools.

10.2 Not Included in Pricing. Customs duties and import taxes are not included in our product prices or shipping fees and are not collected by Stopby Hairtools. We are unable to estimate or advise on the duties or taxes applicable to your shipment.

10.3 Refusal of Delivery. If you refuse delivery or fail to pay any required customs or import charges, resulting in the return or destruction of the shipment, you will not be entitled to a refund of the product price or shipping costs.

You are responsible for providing accurate and complete delivery information when placing your order. If a shipment is returned to us, delayed, or lost due to an incorrect or incomplete address provided by you, Stopby Hairtools is not responsible for the delay or loss. Any costs associated with re-shipping the order to the correct address will be borne by you.

If you receive a product that is damaged, defective, or incorrect, please refer to our Return and Refund Policy, available on this website. You must notify us within 48 hours of delivery with your order number, a description of the issue, and photographs or video evidence by contacting us at info@stopbyhairtools.com.

We may update this Shipping and Delivery Policy from time to time to reflect changes in our delivery operations, shipping partners, or service areas. The updated policy will be posted on this website with a revised effective date. Your continued use of the website and placement of orders after any changes take effect constitutes your acceptance of the updated policy.

If you have any questions about shipping, delivery, or this policy, please contact us:

Stopby Hairtools Limited · Email: info@stopbyhairtools.com · Phone/WhatsApp: +233 025 709 7679 · Business Address: Accra Newtown Market Street, Accra, Ghana