Privacy Policy

This Privacy Policy explains how Stopby Hairtools Limited (“Stopby Hairtools,” “we,” “us,” or “our”), a company registered in Ghana with its principal place of business at Accra Newtown Market Street, Accra, Ghana, collects, uses, stores, shares, and protects your personal data when you access or use our website at shop.stopbyhairtools.com, place an order, or otherwise interact with us.

We are committed to protecting your privacy in compliance with the Data Protection Act, 2012 (Act 843) of Ghana (“the Act”). By using this website and providing your personal data, you consent to the collection and use of your information as described in this Privacy Policy.

The data controller responsible for your personal data is:

Stopby Hairtools Limited · Email: info@stopbyhairtools.com · Phone/WhatsApp: +233 025 709 7679 · Business Address: Accra Newtown Market Street, Accra, Ghana

3.1 Information You Provide. When you place an order, create an account, or contact us, we may collect the following personal data: (i) your full name; (ii) your email address; (iii) your telephone number; (iv) your shipping and delivery address; and (v) any other information you voluntarily provide in correspondence with us.

3.2 Payment Information. Payment details, including mobile money account information and card details, are collected and processed directly by our payment gateway provider, Hubtel. Stopby Hairtools does not collect, store, or have access to your full card details or mobile money PINs.

3.3 Information Collected Automatically. When you visit our website, certain technical information may be collected automatically, including: (i) your IP address; (ii) browser type and version; (iii) device type; (iv) pages visited and time spent on the website; and (v) referring website address. This information is collected through server logs and any cookies or similar technologies used by our hosting infrastructure.

We use your personal data for the following purposes: (i) to process and fulfil your orders, including dispatch and delivery; (ii) to send you order confirmations, dispatch notifications, delivery updates, and other transactional communications via SMS or email; (iii) to communicate with you regarding inquiries, returns, refunds, or customer support matters; (iv) to create and manage your account on our website; (v) to improve our website, products, and services; (vi) to detect and prevent fraud or unauthorized activity; and (vii) to comply with applicable legal obligations.

We process your personal data on the following grounds under the Data Protection Act, 2012 (Act 843): (i) your consent, provided when you use this website, place an order, or create an account; (ii) the performance of a contract, where processing is necessary to fulfil your order or provide services you have requested; (iii) compliance with a legal obligation to which we are subject under the laws of Ghana; and (iv) our legitimate interests in operating, securing, and improving our business and website, provided those interests are not overridden by your rights and freedoms.

6.1 Promotional Messages. We may from time to time send you promotional messages, offers, or updates about our products and services via SMS or email. We will only send marketing communications where you have provided your consent or where we are otherwise permitted to do so under applicable law.

6.2 Opt-Out. You may withdraw your consent to receive marketing communications at any time by: (i) following the opt-out or unsubscribe instructions included in the message; or (ii) contacting us at info@stopbyhairtools.com. Withdrawing consent to marketing communications does not affect transactional messages related to your orders.

We do not sell, rent, or trade your personal data. We share your personal data only with the following categories of third-party service providers, and only to the extent necessary for the purposes described in this Privacy Policy:

7.1 Payment Processing. We share transaction-related data with Hubtel, our payment gateway provider, to process and verify your payments. Hubtel processes your payment information under its own privacy policy and terms of service.

7.2 SMS Notifications. We share your telephone number and order-related information with Arkesel, our SMS messaging provider, to send you transactional notifications such as order confirmations, dispatch alerts, and delivery updates. Arkesel processes this data under its own privacy policy and terms of service.

7.3 Delivery and Shipping. We share your name, telephone number, and shipping address with third-party couriers and dispatch partners selected for the fulfilment and delivery of your order.

7.4 Website Hosting and Infrastructure. Our website is hosted by a third-party hosting provider, and our customer database is maintained by a third-party cloud database provider. These providers may process or store your personal data as part of providing their hosting and infrastructure services. Both providers operate servers located outside Ghana, and your data may be stored and processed in the United States, the European Union, or other jurisdictions where their infrastructure is located.

7.5 Legal and Regulatory. We may disclose your personal data where required to do so by law, regulation, legal process, or enforceable governmental request, or where disclosure is necessary to protect the rights, property, or safety of Stopby Hairtools, our customers, or others.

Your personal data may be transferred to and processed in countries outside Ghana, including the United States and the European Union, through our use of third-party service providers including Hubtel, Arkesel, and our website hosting and database infrastructure providers. These countries may have data protection laws that differ from the laws of Ghana.

Where we transfer your personal data outside Ghana, we take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and the Data Protection Act, 2012 (Act 843), including by using service providers that maintain appropriate technical and organisational security measures.

9.1 What We Use. Our website may use cookies and similar technologies for essential functions such as maintaining your session while you browse, processing items in your shopping cart, and supporting the security and functionality of the checkout process. These cookies are set by our hosting platform and payment gateway and are necessary for the website to operate.

9.2 Analytics and Tracking. As of the effective date of this Privacy Policy, we do not use third-party analytics or advertising tracking tools. If we introduce analytics or tracking cookies in the future, we will update this Privacy Policy and provide you with notice and, where required, obtain your consent before deploying them.

9.3 Your Choices. You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of this website, including your ability to place orders.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Specifically: (i) order and transaction records are retained for a minimum of six years to comply with applicable tax and commercial record-keeping requirements under the laws of Ghana; (ii) account information is retained for as long as your account remains active and for a reasonable period thereafter; and (iii) customer support correspondence is retained for as long as necessary to resolve your inquiry and for a reasonable period thereafter for quality and dispute resolution purposes.

When personal data is no longer required, we will securely delete or anonymise it.

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include the use of encrypted connections (HTTPS) on our website, secure access controls for our database and hosting infrastructure, and the selection of service providers that maintain recognised security standards.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Under the Data Protection Act, 2012 (Act 843), you have the following rights in relation to your personal data: (i) the right to be informed about how your personal data is collected and used; (ii) the right to access the personal data we hold about you; (iii) the right to request correction of inaccurate or incomplete personal data; (iv) the right to request deletion of your personal data, subject to any legal obligations requiring us to retain it; and (v) the right to object to or restrict the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at info@stopbyhairtools.com. We will respond to your request within a reasonable time and in accordance with the requirements of the Act.

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a person under 18, we will take steps to delete that information promptly.

Our website may contain links to third-party websites or services that are not operated by Stopby Hairtools. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of material changes by posting a notice on the website homepage or by sending a notification to the email address associated with your account at least 7 days before the changes take effect. The updated Privacy Policy will be posted on this website with a revised effective date. Your continued use of the website after any changes take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:

Stopby Hairtools Limited · Email: info@stopbyhairtools.com · Phone/WhatsApp: +233 025 709 7679 · Business Address: Accra Newtown Market Street, Accra, Ghana

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Data Protection Commission of Ghana.

Data Protection Commission · Website: www.dataprotection.org.gh